Refund and Replacement Service Procedure

Step 1: Refund/Replacement Form Request

Step 2: Please provide us with details of your refund or replacement request, along with photos of the received items and the package cover, including the detailed shipping label. This information will help us assist you more effectively.

Step 3: Receive Refund or Replacement after we have received and processed your request.

Refund(s):

If your refund request is approved, the funds will be applied to the original payment method used for the purchase. Please note the following processing times:

• For refunds to credit cards, it may take up to 10 business days for the funds to reflect in your account, depending on your card issuer’s policies.
• Refunds processed through PayPal can take between 3-5 business days to appear in your PayPal account.

We appreciate your patience during this process and assure you that we are committed to resolving your issue as efficiently as possible.

Replacement Product(s):

Upon approval of your replacement request, a new order will be placed using the original address and information provided by the client, unless specified differently by the client. Once the replacement order is processed and shipped, a tracking number will be made available to you. Our team is dedicated to ensuring a seamless experience, and we are here to assist you throughout the process. If you have any specific preferences or instructions regarding your replacement order, please inform our customer service team, and we will accommodate your request to the best of our ability.