Modifications and Cancellations

1. Changes & Cancellations (24-Hour Window):

Because each item is made to order, requests to modify or cancel must be submitted within 24 hours of purchase.Please contact us as soon as possible with your order number and requested changes. Requests are not guaranteed until confirmed by us.

2. Once Work Begins:

After any stage of your order has started—including design creation, digitizing, or embroidery production—approved cancellations will be subject to a fee of $10 or 20% of the order total (whichever is greater). This covers time, labor, and materials already invested in your custom piece.

3. Design Approval & Inactivity:

To keep your order moving smoothly, approvals or revision requests must be submitted within the timeframe outlined in our Custom Embroidery Process.If no response is received within 10 business days, the order may be cancelled and partially refunded:

• A $10 or 20% deduction (whichever is greater) will be applied
• The remaining balance will be refunded to the original payment method

4. Refunds:

Full refunds are only available for orders where no work has been started. Once your order is in progress, only partial refunds may be issued based on the stage of completion.

5. Production Timing:

We strive to meet all estimated timelines. However, modification requests outside the 24-hour window or during production may result in delays, and original delivery timelines cannot be guaranteed.

6. Agreement:

By placing an order, you acknowledge and agree to this policy and our Custom Embroidery Process, including approval timelines, cancellation terms, and applicable fees.