Refund and Replacement Service Procedure

We’re committed to making things right and ensuring a smooth resolution process. Please follow the steps below to submit your request:

Step 1: Submit a Request

Complete our Refund/Replacement Form Request within 30 days of receiving your order.

Step 2: Provide Details

To help us review your request quickly, please include:

• Name on the order
• Order number
• Detailed description of the issue
• Clear photos of the item(s)
• Photo of the packaging, including the shipping label

Incomplete submissions may delay processing.

Step 3: Review & Resolution

Once your request is received, our team will review it in accordance with our Refund Policy, Cancellation Policy, and Custom Embroidery Process.

Please note:

• Requests are reviewed case-by-case
• Approval is subject to eligibility based on our policies
• Custom orders must match the approved design to qualify

If Approved Refunds:

• Refunds are issued to the original payment method
• Processing times:
  
  • Credit/Debit Cards: up to 10 business days (depending on your bank)
  • PayPal: 3–5 business days
• If work had already begun on your order, refunds will be issued in accordance with our $10 or 20% (whichever is greater) deduction policy

Replacements:

• A replacement order will be created using your original order details unless otherwise requested
• Updated information must be provided at the time of approval
• Once shipped, a tracking number will be provided

Important Notes

• We are not responsible for issues resulting from approved designs, customer-provided errors, or incorrect information submitted at checkout
• Requests submitted after 30 days will not be eligible
• Orders cancelled due to non-response during the approval process (10 business days) are subject to partial refund terms

Our Commitment

We appreciate your patience and are committed to resolving any issues as efficiently and fairly as possible while maintaining the quality and integrity of our custom products.